Shipping policy

Shipping Policy

At Sweenly, we do everything we can to prepare and dispatch your orders promptly and with the greatest care.

Processing Time

All orders are prepared and dispatched within a maximum of 72 working hours after payment confirmation.

Delivery Options

We work with established carriers to ensure reliable, tracked delivery. At checkout, several delivery options may be available to you, such as standard, express, or collection point delivery, depending on your location.

Delivery Times

• United Kingdom: 5 to 10 working days

Once your order is dispatched, a tracking number is automatically sent to you by email so you can follow your parcel.

Delivery Charges

Delivery charges are clearly displayed at checkout. They may be waived above a certain order value or as part of occasional promotional offers.

Delivery Address

It is the customer's responsibility to carefully check the accuracy of the delivery details provided at checkout. Sweenly cannot be held responsible for input errors resulting in delayed or failed delivery.

Delivery Issues

If your parcel is lost, damaged, or returned to sender, please contact our customer service team as soon as possible at support@sweenly.com. Our team will do what is necessary to assist you and find an appropriate solution.